PRIVACY POLICY

1. Information We Collect

We may collect the following categories of information: 

a. Personal Information

•  Name 
• Email address 
• Phone number 
• Mailing address 
• Date of birth 
• Payment information (processed securely through third-party providers)

   

b. Medical Information

For patients receiving wellness, telehealth, or clinical services, we may collect:

• Medical history 
• Lab results 
• Treatment information 
• Health questionnaires 

This information is protected under HIPAA where applicable.

c. Website & Usage Information

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Cookies and tracking technologies

   

d. SMS Text Messaging Information

If you provide your phone number, you consent to receive SMS text messages for:

• Appointment reminders 
• Scheduling updates 
• Administrative communication 
• Wellness program information 
• Two-way communication with our team 

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

2. How We Use Your Information

We use the information we collect to:

• Provide medical and wellness services 
• Process payments and manage accounts 
• Schedule and confirm appointments 
• Communicate by SMS, phone, or email 
• Improve website performance and user experience 
• Comply with legal and regulatory obligations 
• Maintain security and fraud prevention 
• Operate internal analytics and marketing (opt-in only) 

We do not sell your personal information or protected health information. 

3. SMS Text Messaging & Consent

By providing your phone number, you expressly consent to receive text messages from Pique Vitality. These may include:

• Appointment reminders 
• Account updates 
• Wellness guidance 
• Administrative alerts 
• Two-way texting with our team 

You may opt out at any time by replying STOP. 
You may request help by replying HELP. 
Message frequency varies.
Message and data rates may apply. 

Your consent to receive texts is not a condition of purchasing services.

4. How We Share Information

We may share information only in the following situations: 

• Service Providers: such as scheduling applications, lab partners, payment processors, and HIPAA-compliant platforms. 
• Legal Requirements: to comply with law, court orders, or regulatory obligations. 
• Business Operations: with consultants or contractors supporting administrative or technical functions. 
• With Your Authorization: when you provide explicit consent to share medical information. 

We do not share SMS opt-in data with third parties for marketing.

5. Data Protection & Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• HIPAA-compliant platforms 
• Encryption where appropriate 
• Access controls 
• Secure data transmission 

However, no system is fully secure, and we cannot guarantee absolute protection.

6. Your Rights 

Depending on applicable law, you may have the right to: 

• Access your personal or medical information 
• Request corrections 
• Request deletion (where legally allowed) 
• Withdraw consent for communication 
• Request restrictions on certain uses 
• Obtain copies of medical records 

To exercise your rights, contact us at the information below. 

7. Children’s Privacy

Our services are intended for adults. 

We do not knowingly collect personal information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision.

9. Contact Us

If you have questions about this Privacy Policy, please contact: 

Pique Vitality 

Email: Contact@piquevitality.com 
Phone: (561) 285-4090 
Location: Florida, USA